Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received.

We do accept goods or products return under some condition as below:

1) Goods or products received not match as in ordered.

2) Packaging damaged and Prescription Error eg Power, CYL, Axis, BC, Dia & Color.

3) Item received were expired or nearly expired (less then 3 months)

4) Good or products received were manufacturer deffect ( blister or contact lenses defected before consumption)

 

Any defected or return goods or products must be report within 3 days (72 hours) from the date received the goods or products, otherwise considered in perfect condition.

For return or exchange, please attached in email with picture and describe the problem or reason of the returned  goods or products. Kindly please contact us before the goods or products been returned to us.

Chang Jiang Optical Sdn Bhd and cityoptics.com.my will do not accept any return or exchange after goods or products been received after 3 days (72 hours) We reserve the rights to refund or exchange depends on the term and condition.

If the goods/products has been used or damaged by the customer, there will not be any refund.Chang Jiang Optical Sdn Bhd and Cityopyics.com.my will also not be responsible if your shipment is lost during the return transit.

Return goods or products are not refundable in cash (Money). We only accept returned goods or products for exchange or top-up exchange to others goods or products.

Once we have checked and confirm the goods/products, customer will received their exchange products within 7 days after the confirmation. Process might be long than 7 days sudject to availability stock of the exchange goods or products.

Please return your purchase to the following address:
 

Chang Jiang Optical Sdn Bhd (774360-A)

(Cityoptics.com.my)

Lot 6CF01 (B) 6th Floor Block C, Complex Karamunsing 88300, Kota Kinabalu Sabah Malaysia


Please contact us at changjiangoptical@gmail.com or 088-261 695 if you have any questions or doubts.