Shipping Details

We appreciate and offer free shipping for customers ordered or purchased RM100 and above in single transaction. For ordered or purchased less than RM100 a minimum flat rate charges for delivery courier services as below:

 

A) Within Sabah area ---- RM 9.00/kg

B)Out of Sabah area --- RM 15.00/kg

 

For the moment we only accept order and deliver within Malaysia area. We do not previde any international shipping or courier.

 

 

Order Processing

 

All orders will be processed after payment were received. once payment confirmation were received all order will be processed and shipped out within 1 day (24 hours). Subject to availability of stock.

Normally delivery time period will be 3 to 7 days after shipping date. Some specific date might different, please refer to below:

Working Hour:

Monday to Friday : 9.00am - 6.00pm

Off working day : Saturday, Sunday, State Holidays and Public Holiday


cityoptics.com.my usually keeps part inventory of all major leading brands and power such as Acuvue, Bono,Coopervision, Freshkon, Soflens, Biofinity, Biomedics, Maxim, colorpia and etc.

If your order Power is within the normal range less than -6.00, we would be able to ship out within 1 day (24 hours). Subject to availability of stock.

If your order Power is outs of normal range or more than -6.00 or with Astigmatism or with Addition Power or special base curve (B.C), normally would take up 7 to 14 working days to be shipped out. Subject to availability of stock.

If you place an order before a day or during peak holiday period such as Chinese New Year, Hari Raya, Deepavali, Christmas, and New Year, it would take slightly longer for the products to be shipped out. Subject to availability of stock.

If you place an order during weekends/public holidays/State holidays, we would only start processing the order on the next working day. East Malaysia and West Malaysia have different working day, it also would take slightly longer for the products to be shipped out.


All orders normally will be processed and shipped out within 1 day (24 hours), but subject to stock availability and special pre-order item, it would take up to 7 to 14 working days to be shipped out.

Any regarding order, shipping rate and delivery kindly please contact us at Tel:088-261 695 for immedialy respone or send an email to us at: changjiangoptical@gmail.com. Will be reply your email as soon as possible.

 

Important Notes :

Delivery Time = Shipping Time + Transit time

Delivery Time is the time it takes to reach your desired shipping address. Shipping time is the time it takes the courier company to reach the destination excluding transit time if applicable. Transit time only applies to international orders where the parcel needs to clear custom, duty and tax of each respective country.

Delivery Time displayed above represents the number of working days after the goods leaves our warehouse. It is provided as informational purpose only and used as a guild line.

We are Not responsible for any delay by different countries custom clearance procedure or the respective Postal services delay in handling the mail parcel.

Chang Jiang Optical Sdn Bhd and cityoptica.com.my are NOT responsible for any sales taxes, VAT, duties or any other fees applied by the customs service in your country.

We advise you to group your items in one order. We do not accept group or combine two or any distinct orders placed separately, and shipping fees will apply to each of them.

your package received will be dispatched at your own risk, but we will done special care on packing to protect your goods.